Tag: customer-centric

Be the company that your customers endorse

20 octombrie 2020 | Articol de: Constantin Măgdălina, Emerging Trends and Technologies Expert
Be the company that your customers endorse

Most companies believe that they are customer-centric and want to know their needs. But what do customers think? According to studies conducted by Bain & Company in the US or Valoria in Romania, although 80% of companies say they offer a superior consumer experience, only 8% of customers agree. Consumer expectations are hard to exceed, […]

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