Most companies believe that they are customer-centric and want to know their needs. But what do customers think? According to studies conducted by Bain & Company in the US or Valoria in Romania, although 80% of companies say they offer a superior consumer experience, only 8% of customers agree. Consumer expectations are hard to exceed, […]
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From the discussions we have with the managers of the companies that we offer marketing consulting services in Valoria, most of them are already working, together with their teams, on the recovery plans in the post-COVID economy. Positive and negative scenarios are prepared, needs and purchasing behaviors are analyzed, products and services are adapted, new […]
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