Articol de: Alina Făniță, CEO, PKF Finconta
Transformation from the ground or step-by-step change? When time has no more patience with the general directors, they need to choose the first option. But when management is careful about changes in the operating environment, changing step by step is the best solution.
Changes happen permanently in the eyes of decision makers. There are technologies and applications that increase efficiency, companies that build innovative business models, regulations that change the rules of the game, consumers with redefined needs. Against this backdrop, the response of the driving factors to the transformations must be synchronous with these, and the adaptations continue. The factors that help cultivate an open culture to improve processes are:
- Leadership support – For continuous improvement, leadership support is vital. Without top executives’ support, any initiative is suffocated from the very beginning. Leaders need to show what are the essential behaviors they expect from the team if they want those behaviors to be replicated.
Inspiring the feeling of trust that anyone can contribute to the ongoing change process matters. Designing a process to encourage improvement initiatives, including a quick analysis of their feasibility and the roadmap to the implementation decision, gives operational agility to the company. Communicating about and rewarding initiatives that have been successfully implemented adds to the success of similar future initiatives.
- Employee empowerment – Improving processes requires every individual, team or company time and thinking effort for that. The attention to the true cause that has generated the problem deviates to the consequences thereof. Therefore, the implementation of any change in the process should be done after identifying the root cause of the problem that has been in the way of improvement.
Asking the „why” question 5 times in a row is a good method to identify the operational malfunctions as well as the root cause and makes the employee responsible for finding a solution. Identifying the root cause is already half of the solution. It is in the power of each employee to find the solution, validate it with the other colleagues and, together, implement it.